Frequently Asked Questions

No. You can place an order as a guest without creating an account. Creating one does make it easier to view your order history and manage future purchases, and it's required for tax-exempt ordering.

Yes. Many of our customers are facilities, organizations, and companies buying in bulk, and we offer volume-based tiered pricing: the more you order, the lower the price per unit. Most product pages include a volume pricing table, so you can see the price at each quantity level.

We have worked with our partner factories for many years, most for over 20 years now, which allows us to provide quality products yet still offer the lowest possible pricing. We manufacture in large volumes which provide substantial cost efficiencies, and we pass those savings on to you by selling at discount prices.

You can place wholesale or bulk orders directly on our website. On most products, the volume pricing table shows your lower price per unit at higher quantities. On some products, like our linens, facilities get the lowest price when ordering in case quantities.

If your facility needs a quote before ordering, submit the quote form on our Contact Us page or send us an email. For any special requirements, please contact us before ordering and our team will help you determine the right products and quantities.

Our core customers are in the medical, hospitality, cleaning and sports and entertainment park industries.

These include:

• Hotels and motels
• Laundromats, commercial cleaners and uniform rental companies
• Nursing homes, hospitals, medical clinics and rehab centers, and home care providers
• Trampoline parks, fitness clubs and sports clubs
• Summer camps, adventure camps and religious organizations
• Funeral homes
• Spas and salons
• Disaster relief agencies such as FEMA and others

Yes, qualified organizations can request purchase order authorization. To pay by purchase order, you will submit a customer enrollment form to request approval for Net Terms. Please contact us and we'll help you get set up.

If you are tax exempt, please create an account on our website and then email your exemption certificate to us at info@assistedlivingstore.com and we will tag your account as tax exempt for all orders being placed provided you are logged into your account.

If you have already paid sales tax on an order and are tax exempt, you can just email us your exemption certificate. We will credit the tax back to your credit card and tag your account so future orders are tax free when you're logged in. The steps are on our Tax Exempt page.

No. If you want to purchase our products for resale, buy them in quantity and sell them in smaller quantities. Call us at 888-388-5862 for discounts on pallet-size orders.

Yes. Call 888-388-5862 Monday to Friday, 9 AM to 5 PM EST to place an order or ask any questions. We can help you determine the right products and quantities for your needs.

We'd be happy to. Tell us your bed count, mattress sizes, and the types of residents or patients you serve, and we'll suggest the right linens, towels, underpads, bibs, and laundry supplies. Send us a message on our Contact Us page, email info@assistedlivingstore.com, or call 888-388-5862 during business hours, Monday to Friday, 9 AM to 5 PM EST.

Yes, by appointment only; our Sarasota warehouse doesn't take walk-ins. Call 888-388-5862 to set a time.

We specialize in textile products for healthcare facilities, the hospitality industry, entertainment facilities, commercial cleaners and other high-use settings.

Our catalog includes:

• Towels for motels, care facilities, spas, salons, gyms and laundromats
• Sheets, pillowcases, blankets, pillows, and pillow protectors
• Adult bibs and clothing protectors
• Washable underpads, also known as chucks or bed pads
• Hospital and patient gowns, including bariatric sizes
• Non-slip socks for medical settings and senior living facilities
• Non-slip socks and gripper socks for trampoline parks
• Laundry bags, including custom-printed bags, and laundry accessories
• Mesh laundry bags for sorting, washing and drying inside of the mesh bag
• Medication reminder pill boxes

Yes, many of our products are manufactured specifically for assisted living communities, nursing homes, and healthcare facilities. Our textile line is built to hold up to commercial laundering. Suitability can vary by application, so please review the specifications on each product page or contact us if you need help selecting a product.

Dimensions and specifications are listed on each product page. They are in inches and usually in the format width x length. When three numbers are given, like for a fitted sheet, the dimensions are width x length x height (mattress pocket size).

For patient gowns, see our gown measurement guide. For laundry bags, see our solid polyester laundry bag size guide and our mesh laundry bag size guide. If you're unsure which size is right for your facility, contact us and we'll help.

Washable underpads and bibs cost more up front but are reused through many wash cycles, which usually lowers the cost per use for facilities with in-house laundry. Disposables are convenient, avoid laundering and suit short-term or occasional use. Our disposable bibs include poly-paper lap bibs (16" x 33", case of 300) and peel-and-stick Napkleen bibs (packs of 50). Disposable bibs and underpads cannot be returned.

Yes. Our Sticker Sox brand grip socks are sold in bulk for trampoline parks, adventure parks, gyms, children's attractions and play centers, with each size in its own color so staff can tell sizes apart at a glance. Sizes, packs and pricing are on our trampoline socks page.

Yes. Camps buy from us to outfit cabins and the camp health center: bunk sheets and pillowcases, pillows, blankets, towels, non-slip socks, and both our solid and mesh laundry bags for campers.

Solid polyester bags are for hauling and storing laundry, mesh bags go through the wash with the laundry inside, and canvas is a heavier cloth option. Browse all our laundry bags.

Yes, in a mesh bag, which is how many facilities wash each resident's personal laundry; solid bags are for carrying laundry and are washed empty. See our mesh laundry bag size guide.

Yes. They're industrial strength, made to be handled, washed and dried in commercial machines every day.

Yes, in warm or hot water, though cold water makes them last longer.

Our most popular size is the 30x40 (30 inches wide by 40 inches tall). Compare every size in our solid polyester laundry bag size guide and our mesh laundry bag size guide.

On any laundry bag page, click Yes under Add Custom Printing?, choose the color and quantity, and add to cart to see the price. Upload your logo in the Art Upload step at checkout, right after your shipping address, or email it to us. For first-time orders, we'll always send an electronic proof to approve before printing. Phone and email orders for printing are welcome too.

The minimum is 50 bags with the same image, and the price per bag drops as you print more. Orders normally ship in 1-2 business days, and custom printing adds 6-8 business days.

We screen print on both our laundry bags and our pillowcases. Screen printing provides strong, durable ink adhesion that resists fading.

Most facilities print their logo with the facility, unit or floor name so bags don't go missing. For print area, ink colors and large print runs, call 888-388-5862 or email info@assistedlivingstore.com.

We ship within 1-2 business days for all of our in-house products. Products made to order, such as some of our USA-made underpads and bibs, show their lead time on the product page; for example, made-to-order underpads take about 2 to 2.5 weeks, and USA-made terry bibs about 2 to 3 weeks. For any custom-printed products, there is an additional 6-8 business days before they ship.

Standard shipping generally takes 3-5 business days transit time. Actual delivery time varies with your location, the carrier, and other shipping conditions.

Yes, on most products. Call 888-388-5862 for an express quote and to place the order by phone. Call by 2:00 PM EST for the order to ship the same day.

Add the products to your cart and click View Cart Details. Enter the zip code where the order will ship and click GO.

We ship throughout the United States. For Alaska, Hawaii, Canada, and other international destinations, call for a shipping quote; some mill-direct products can't ship to Alaska or Hawaii. Details are on our Shipping page.

Most unused items can be returned within 30 days with a Return Authorization (RA) number from us; a restocking fee applies. Our Returns page has the full terms and the return address.

For hygiene reasons, bedding, towels, opened socks, and disposable bibs and underpads are final sale, as are custom-printed and special orders. Washable underpads can come back if unused and unwashed. If anything arrives with a sewing defect, we'll replace it. See our Returns page.

Call or email us right away with your order number and photos of the problem. If tracking shows delivered but nothing arrived, tell us within a few days; carriers only trace for about a week.

We're happy to help. Contact our customer service team with your question, product name, or order number (please include your order number for order-related questions).

• Phone: 888-388-5862, Monday to Friday, 9 AM to 5 PM EST
• Email: info@assistedlivingstore.com
• Message: our Contact Us page