Returns

• You have 30 days from the date of invoice to initiate a return subject to our return policy outlined below. All sales are final after 30 days.
• 15% restocking fee will apply on all orders returned.
• No returns on socks that have been removed from the packaging. We cannot resell socks that have been worn or removed from the package due to hygiene issues.
• No returns on disposable paper or poly paper products (disposable bibs & disposable underpads).
• On large orders we charge a maximum for shipping of $199.00 on this website. Even though you were charged $199.00 for shipping we might have been charged significantly more than that to ship the items to you. We absorb this additional cost on large orders. If large orders are returned we will impose an additional return shipping fee to recover our "actual lost" shipping costs.
• In the case of pillowcases, some people do buy them to screen print or for crafts, however, they are manufactured with institutional use in mind. Keeping this in mind a small percentage of the pillowcases might not meet "some" of the screen printers or crafters quality if perfection in each pillowcase is examined. If you buy for screen printing always assume 1% to 2% might not meet your needs and buy extra for your project. We do not provide credit for pillowcases used for screen printing if minor errors in quality are present. 
• Refund back to the original payment method will only be processed once items have been received at our warehouse, counted and inspected.

To Qualify for a Return:

• You can either email or telephone us and request a Return Authorization (RA) number. Return shipments made without a valid RA number clearly written on the shipping label of the box may be lost in our warehouse and cannot be tracked.
• All products must be in the original manufacturer's packaging, contain all of the original literature, be unused, and in a resalable form.
• Items shown on the website as SECOND QUALITY cannot be returned. Second quality sales are final.
• If you receive an item with Manufacturer Sewing Defects we will replace the item for you and we will pay for the domestic shipping on the exchange.
• We do not accept returns on bedding or towels. According to federal law and due to obvious hygiene issues bedding items are not allowed to be resold if used at all. If you buy washable reusable underpads we will accept returns on unused unwashed items.
• Returned items that are used, damaged, or are missing parts will not be accepted. 
• You are responsible for shipping costs to return products that are authorized an RA number.
• Special orders are not returnable.

All items returned under this return policy are eligible for a full refund of the product purchase price, minus shipping. Denying delivery of a package is not an acceptable way of returning product. Without an authorized RA#, your package is likely to get lost in our warehouse and we cannot guarantee any refund.

We reserve the right to issue a RA number in some circumstances that do not meet this return policy.

Returning an Item:

1. You can either email or telephone us and request a Return Authorization (RA) number. Return shipments made without a valid RA number clearly written on the outside of the box may get lost in our warehouse and cannot be tracked.
2. Click Here to Email Us or telephone us at (888) 388-5862.
3. Pack the item in the box it was mailed to you in or a comparable box.
4. Enclose a copy of the original invoice/packing slip in the box. If you have misplaced it please provide your name, address, telephone number, order number and telephone number inside of the box.
5. We will not accept COD returns.
6. You are responsible for paying for the return shipment.

Mail Returns to:

Venco Marketing LLC
Assisted Living Store
1729 Northgate Blvd. 
Sarasota, FL 34234